Q: Can your company manage multiple services under one umbrella?

Yes, Defender Services is currently providing multiple services to numerous customers throughout the United States. Our "One Contact, One Invoice" approach reduces administrative processing time and frees staff from dealing with multiple vendors.

Q: How do you reduce a customer's costs?

Significant cost savings are achieved with our multiple service program:

• Elimination of associated overhead costs
• Reduction of liability and workers compensation claims
• Reduction of unemployment claims resulting from workload peaks and valleys
• Enhanced performance through time measurement and work performance standards
• Reduced workload demands on accounting, purchasing, personnel and physical plant management and staff
• Reduces time demand and costs associated with pre-employment screening, recruiting

Q: Can you service and manage a national program?

Defender is established throughout the United States. Our regional offices have a full complement of management and trained employees to provide total facilitly maintenance and security services to our customers - nationwide.

Q: How do you insure the performance quality and customer satisfaction?

Quality Assurance Program Our quality assurance program is a benchmark in our industry. We assume the hands-on management of our services and employees. This ongoing process of checks and balances guarantees the highest quality of service possible.

Education and Training Defender's extensive, in-depth training program has set an industry standard. Mandatory training sessions are held each quarter and attended by managers, supervisors and contract personnel. Plus, an additional 32 hours of service-specific training is required. Defender's ongoing commitment to education and training insures that our customers receive the highest performance quality possible.